1. How do I order with credit card ?

Answer : We accept Visa or Mastercard. If you would like to pay with a credit card either use the secure online shopping cart within the website or call 1(877)844-5573.
---Note: We will need your credit card #, exp date and billing address to process your order

2. How do I order with Paypal ?

Answer : To pay with paypal ( www.paypal.com which takes visa, mastercard and American Express) you can either use the paypal shopping cart that is beside the specific item you are interested in or you can send us a paypal payment directly to grandpa@profoundglass.com.
---Note: Paypal is easy to use, easy to set up and when you use paypal your credit card will be billed by "paypal" or "paypal.com"

3. How do I pay with money order ?

Answer : If you'd like to send a money order send us an email and let us know what item you are interested in. We will email you back promptly with ordering information.

4.What shipping options are available

Answer : We generally ship our products through USPS. All orders will include both signature confimation and/or delivery confirmation and full insurance ( within the USA). Other shipping options include UPS overnight and USPS express mail

5. Can I track my order online ?

Answer : When your order is shipped you will recieve an email from us verifying your order has been shipped as well as a delivery/signature confirmation number which can be used to verify the order has been delivered to its final destination. This is not a tracking number in the true sense but helps keep track of what been delivered and when.

6. How much does shipping cost ?

Answer : Shipping starts at $3.50 and is packaged in a brand new USPS issued box or new padded envelope with lots of cushioning. Click here to see our latest free shipping promotion.

7. How long will it take to get my order ?

Answer : Generally it will take 1 business day to process your order and it can take 1 to 10 days to recieve your order depending on wether you chose 1st class, priority mail or express mail.

8.What happens if I receive my order and there is a problem?

Answer : When your purchase arrives inspect it for damage. We package all of our products thoroughly to prevent damage. Take good look at your purchase and decide if you like it or not, maybe it doesn't look anything like you expected, or it got damaged in shipping. Fear not, you can return it for an exchange within 30 days or your money back within 15 days or receipt of package.... Shipping damage must be reported within 7 days of receipt. If you return your purchase for a refund, instead of an exchange, the amount refunded to you will be less shipping and transaction costs, were applicable. I hope this can put you at ease when considering a purchase from Profound Glass. *** retail return policy ****